Learning to classify your stakeholders

Today’s organization has to manage a lot of different stakeholder relationships. Stakeholders are those groups and/ or individuals who can affect or be affected by a focal organization . These groups form because of an awareness that the focal organization’s activities are relevant to and perhaps changeable by the group. But, not all stakeholders are created equal. Not all stakeholders need

Read more

Using Multiple Leaders for Crisis Issue Management: The Case of the 2010 BP Spill

The Public Faces of a Crisis:  Using Multiple Leaders for Crisis Issue Management Audra Lawson, Ph.D. Most models of crisis leadership focus on a single person – typically the CEO – as the critical public face during a major crisis.  Yet, there are multiple roles that leaders must serve including psychological roles to reaffirm officials and stakeholders, functional roles to

Read more

The need for a better two-way relationship between researchers and practitioners

In 2011, I attended and presented research at an international gathering of 40 to 50 or so of the best researchers in crisis communication in the world. We had researchers from Asia, Europe, and North America attending and presenting their work in Denmark. In addition, the conference organizers worked to make sure this was an educational experience with a graduate

Read more

Top 10 lists are for Letterman, not crisis communication

Enough with “pop” crisis communication already, ok? In the wake of the 2008 financial crash, Hurricane Katrina (US), Japanese tsunami, Haitian earthquake, BP’s spill in the Gulf of Mexico…that is to say our crazy world today it seems like more and more people are hanging their shingle as crisis experts when they just are not. Try googling “crisis communication” sometime

Read more
Recent Entries »