Were BP’s Apologies in the Gulf of Mexico Ethical?
Case Studies / Crisis Communication / Research / Research Summaries

Were BP’s Apologies in the Gulf of Mexico Ethical?

In the six years that have passed since the tragic explosion of the BP-owned deep water platform in the Gulf of Mexico, much has been written about the spill, the organization, and BP’s response to it — including a few of my own academic publications. My project, which has involved about 50 Master’s students and … Continue reading

Reconceptualizing Mass Communication as Engagement: The Influence of Social Media
Academic Editorials / Opinion / Social Media

Reconceptualizing Mass Communication as Engagement: The Influence of Social Media

This editorial was first published in the Journal of Mass Communication and Journalism and is re-posted under Creative Commons Attribution License. “For the legions of critics who had previously dismissed platforms like Facebook and Twitter as vapid troughs of celebrity gossip and selfaggrandizement, the toppling of regimes in Tunisia and Egypt suggested that these tools were as … Continue reading

Using Multiple Leaders for Crisis Issue Management: The Case of the 2010 BP Spill
Case Studies / Crisis Communication / Research

Using Multiple Leaders for Crisis Issue Management: The Case of the 2010 BP Spill

The Public Faces of a Crisis:  Using Multiple Leaders for Crisis Issue Management Audra Lawson, Ph.D. Most models of crisis leadership focus on a single person – typically the CEO – as the critical public face during a major crisis.  Yet, there are multiple roles that leaders must serve including psychological roles to reaffirm officials … Continue reading

Top 10 lists are for Letterman, not crisis communication
Academic Editorials / Crisis Communication / Opinion

Top 10 lists are for Letterman, not crisis communication

Enough with “pop” crisis communication already, ok? In the wake of the 2008 financial crash, Hurricane Katrina (US), Japanese tsunami, Haitian earthquake, BP’s spill in the Gulf of Mexico…that is to say our crazy world today it seems like more and more people are hanging their shingle as crisis experts when they just are not. … Continue reading