Adapting Crisis Communication Theory to a Global Environment
Crisis Communication / Research Summaries

Adapting Crisis Communication Theory to a Global Environment

As I mentioned in my post the other day, I’m not able to attend the World Communication Association (WCA) conference this year in Bishkek. However, thanks to my friends who are attending and a bit of multimedia technology, I’m still able to present my research. This piece is a collaboration with another of my Master’s … Continue reading

Were BP’s Apologies in the Gulf of Mexico Ethical?
Case Studies / Crisis Communication / Research / Research Summaries

Were BP’s Apologies in the Gulf of Mexico Ethical?

In the six years that have passed since the tragic explosion of the BP-owned deep water platform in the Gulf of Mexico, much has been written about the spill, the organization, and BP’s response to it — including a few of my own academic publications. My project, which has involved about 50 Master’s students and … Continue reading

Using Multiple Leaders for Crisis Issue Management: The Case of the 2010 BP Spill
Case Studies / Crisis Communication / Research

Using Multiple Leaders for Crisis Issue Management: The Case of the 2010 BP Spill

The Public Faces of a Crisis:  Using Multiple Leaders for Crisis Issue Management Audra Lawson, Ph.D. Most models of crisis leadership focus on a single person – typically the CEO – as the critical public face during a major crisis.  Yet, there are multiple roles that leaders must serve including psychological roles to reaffirm officials … Continue reading

Top 10 lists are for Letterman, not crisis communication
Academic Editorials / Crisis Communication / Opinion

Top 10 lists are for Letterman, not crisis communication

Enough with “pop” crisis communication already, ok? In the wake of the 2008 financial crash, Hurricane Katrina (US), Japanese tsunami, Haitian earthquake, BP’s spill in the Gulf of Mexico…that is to say our crazy world today it seems like more and more people are hanging their shingle as crisis experts when they just are not. … Continue reading