Good resources for background research
Opinion / Research

Good resources for background research

In our crazy information rich world, it’s sometimes hard to evaluate ‘credible’ sources. I think it’s usually worth having a conversation about credible sources — especially when we seem to be increasingly debating ‘whose facts belong to whom’. Those opinions always cause me to cringe because information is value neutral… what we do with it … Continue reading

Were BP’s Apologies in the Gulf of Mexico Ethical?
Case Studies / Crisis Communication / Research / Research Summaries

Were BP’s Apologies in the Gulf of Mexico Ethical?

In the six years that have passed since the tragic explosion of the BP-owned deep water platform in the Gulf of Mexico, much has been written about the spill, the organization, and BP’s response to it — including a few of my own academic publications. My project, which has involved about 50 Master’s students and … Continue reading

Learning to classify your stakeholders
Research / Research Summaries

Learning to classify your stakeholders

Today’s organization has to manage a lot of different stakeholder relationships. Stakeholders are those groups and/ or individuals who can affect or be affected by a focal organization . These groups form because of an awareness that the focal organization’s activities are relevant to and perhaps changeable by the group. But, not all stakeholders are created … Continue reading

Using Multiple Leaders for Crisis Issue Management: The Case of the 2010 BP Spill
Case Studies / Crisis Communication / Research

Using Multiple Leaders for Crisis Issue Management: The Case of the 2010 BP Spill

The Public Faces of a Crisis:  Using Multiple Leaders for Crisis Issue Management Audra Lawson, Ph.D. Most models of crisis leadership focus on a single person – typically the CEO – as the critical public face during a major crisis.  Yet, there are multiple roles that leaders must serve including psychological roles to reaffirm officials … Continue reading