Category: Crisis Capacity

Research in action – learning lessons from COVID-19

In December, 2022 I found myself sitting in a hotel bar in Almaty, Kazakhstan talking with a friend and colleague

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Putting Lipstick on a Pig: Explaining How to Improve Authenticity

Why do businesses choose to invest in the public good? What is it that they get out of it? Well,

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Building Crisis Capacity: Stakeholders Forgive Data Breaches in Organizations with Good Reputations

Data security breaches are an increasingly common and costly problem for organizations, yet there are critical gaps in our understanding

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Beyond Crisis Response: A Better Way to Think About Risk & Crisis Communication

When many think about crisis communication, they think about what happens once a crisis emerges and traditional research in the

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Future-proofing business by building crisis capacity

The 2020 Covid pandemic has accelerated some of the ongoing changes in the retail industry and consumer expectations and habits.

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