Research in action – learning lessons from COVID-19
In December, 2022 I found myself sitting in a hotel bar in Almaty, Kazakhstan talking with a friend and colleague
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Tag: Crisis Communication
Building Crisis Capacity: Stakeholders Forgive Data Breaches in Organizations with Good Reputations
Data security breaches are an increasingly common and costly problem for organizations, yet there are critical gaps in our understanding
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The Changing Nature of Crisis Communication: Reflections & Podcast
This week marks my one-year anniversary at Kristiania University College in Oslo, Norway. I can say the move to Norway
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Poor Communication Risks Lives: COVID-19 Lessons Learned in England & Scotland
Public health practitioners have long known that poor communication during health crises risks lives. This is why the WHO and
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Beyond Crisis Response: A Better Way to Think About Risk & Crisis Communication
When many think about crisis communication, they think about what happens once a crisis emerges and traditional research in the
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Future-proofing business by building crisis capacity
The 2020 Covid pandemic has accelerated some of the ongoing changes in the retail industry and consumer expectations and habits.
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